Contact us

Email support@otpreplab.com for account, billing, privacy requests, or pass-promise help.

Helpful details to include

• The email address on your OT Prep Lab account.
• For billing or refunds: the date of purchase and the pass you bought.
• For the pass promise: your exam date and your NBCOT score report.

Think a question is wrong?

Use the report button on the question itself. It sends us the exact item and your answer, which is faster than email. Every report enters our review queue.

Before you write

Our pricing page covers refunds and the pass promise, and the terms and privacy policy explain the rest in plain language.

We cannot help with NBCOT registration, scheduling or score questions. Contact NBCOT directly for those.